The Use of Remote Access Tools by System Administrators Today and their Effectiveness: Case Study of Remote Desktop, Virtual Network Computing and Secure Android App

This study sought to find out how Network Administrators make use of remote access tools in their daily activities as Network Administrators. It also investigated how effective and reliable these tools have been to Network Administrators in terms of the tools’ ability to return desired results to the users (Network Administrators). From the findings of this research, 37.93% of the Network Administrators use remote access tools to do file transfer from one computer to the other, 26.44% use remote access tools to share or deploy applications on their local networks, 20.69% use remote access tools to access their terminal servers and 14.94% use remote access tools to create and set user privileges on their networks. The investigation further revealed that 36.78% of Network Administrators agreed that remote desktop was effective, 24.14% also agreed that the secure android app was effective and 21.84% agreed that VNC was also effective. General Terms Remote Access Tools, Protocols, effectiveness, reliability.