Information System Strategy for Total Quality Management (TQM) in Aviation Industry

his study reflects on analyzing different types of information system strategies for doing the Total Quality Management of the Aviation industry. Moreover, in this report it also gives of the proper discussion of different techniques that are used to improve the quality management by doing proper use of Information strategies. Furthermore, it also discusses about different examples of the IS support techniques in doing the TQM implementation of Delta Airlines. Apart from this, it also focuses different Information strategies and select different processes of TQM implementation at Aviation Industry. Out of the numerous aspects of customer services in the aviation industry, some of the most important that generally could be highly affected by the implementation of the information system are proficiency and productivity, rapid processing of the passengers, increased satisfaction of the customers, faster distribution of the information, etc. In this era of accelerated technical growth, customers become more information centric that could be distributed with more velocity. So different information regarding the seat booking, current reservation status, any updating information, etc. can be shared mush faster with the help of information system. Using the information system in the management and maintenance of the aviation industry several features could be achieved like updates of the data that would happen in real time, approximately 24/7 uptimes, interfaces that are user- friendly and dual-mode in nature, etc. Through these features the management of the materials and inventory becomes possible. Various tools and modules of the maintenance software also helps to optimize the cost associated with the operation, maintains the inventory control, etc. This particular study mainly discusses how IS can contribute in achieving the objectives of Total Quality Management (TQM) in the aviation industry. Moreover, along to that it also discusses about various strategies that helps in terms of doing the implementation of TQM on aviation industry. Furthermore, in this study Delta Airlines are taken into consideration to give the proper understanding of the implementation of TQM. In the following sections of the article various perspective of the implementation of the information system in the aviation industry has been highlighted, they include a descriptive analysis of the TQM, information system strategy of TQM in this industry, various previous researches in this field and different case studies.