Evaluación de satisfacción de los estudiantes sobre las clases virtuales

Virtual classes are a form of distance study that has been applied for more than 10 years. It is mainly used in universities to cover the needs of its students who cannot access the face-to-face system. As we are in a health emergency due to COVID-19, the application of virtual classes around the world became an obligation to protect the lives of students. This is why the university population had to adapt to new study conditions such as online classes, jobs and exams in order not to stop their learning. Without a doubt, this triggered disagreements and concerns when studying for the first time under this modality. In this work, satisfaction about virtual classes taken in the first semester of 2020 was evaluated for students of the Industrial Engineering career at the Universidad de las Americas, with ages between 18 and 20 years old. For this, a 15-item survey was carried out, which evaluated the different conditions that occurred in virtual classes during the pandemic period, with data validated by a Cronbach's alpha of 0.92. In this work it was obtained as a result that a large part of the surveyed people approved the software applied for the realization of the virtual classes because it is an intuitive and easily accessible tool, on the other hand, they disagree with the modality of evaluation of acquired knowledge. Keywords: Virtual classes, Student satisfaction, COVID-19, TIC. References [1]K. Brandl, «Are you ready to Moodle?,» Language Learning & Technology, vol. 9, no 2, pp. 16-23, 2005. [2]C. Belloch, «Entornos virtuales de aprendizaje,» Universidad de Valencia, vol. 1, no 1, pp. 1-3, 2012. [3]J. Jarrin, «Informe Nacional: Ecuador,» Universa, Quito, 2016. [4]M. Reeves. and. T. Barbour, «The reality of virtual schools: A review of the literature,» Computers & Education, vol. 52, no 10, pp. 402-416, 2009. [5]C. Bonfill, «Clases virtuales a traves de videoconferencias: factores criticos vivenciados por los tutores en un sistema de educacion a distancia.,» Temas de Managment, vol. 5, no 2, pp. 12-20, 2007. [6]A. Garcia, M. Mediavilla and A. Casares, «Evaluacion entre iguales en entornos de edcucacion superior online mediante el taller Moodle,» A case study, vol. 13, no 2, pp. 119-126, 2020. [7]R. Bendezu, A. Quijuano, H. Rebatta and G. Gutierrez, «Aprendizaje en tiempos de aislamiento social: cursos masivos abiertos en linea sobre la COVID-19,» vol. 37, no 2, pp. 375-277, 2020. [8]M. Bautista and R. Torres, «El uso de material didactico y las tecnologias de la informacion y comunicacion(TIC's) para mejorar el alcance academico,» Ciencia y tecnologia, no 14, 2014. [9]G. Gutierrez, P. Krystell, C. Zarate, I. Juarez. and M. Lopez, «Uso de tecnologias de la informacion en el rendimiento academico basado en una poblacion de estudiantes de Medicina,» Educ Med Super, vol. 31, no 2, pp. 23-34, 2017. [10]A. Rodrifuez, B. Gonzalez and J. Farinas, «Simulaciones virtuales como complemento de las clases y los laboratorios de Fisica. Ejemplos en la carrera de Ingenieria en Telecomunicaciones y Electronica.,» Latin-American Journal of Physics Education, vol. 7, no 4, pp. 16-20, 2013.