Fortalecimiento de competencias laborales y la gestión de calidad de los servicios públicos

The present investigation had the objective of demonstrating that the strengthening of labor competencies has an effect on the quality management of public services at the headquarters of the Regional and Municipal Government of Huánuco, during 2018. The study was of a quasi-experimental type with design Pre and post test, prospective and longitudinal. The sample was made up of 356 people, among officials and public servants who worked in the Regional Government and Municipality of Huánuco, not selected probabilistically. A previously validated and reliable knowledge and skills questionnaire, was applied with prior informed consent. The descriptive analysis was performed and the Wilcoxon range test was used in the inferential. In the results it was observed that before the intervention, 42.7% (152) of users said they were very dissatisfied and 4.5% (16) satisfied with regard to municipal and regional public services; while the post test showed a significant difference, since it increased to 40.4% (144) who said they were satisfied and decreased to 1.1% (4) dissatisfaction. It is concluded that the strengthening of labor competencies has an effect on the quality management of public services of the Regional and Municipal Government of Huánuco (Z = -16,363 with a p <0.05).