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This article aims to propose a strategy for conflict resolution in digital social networks, especially the most widely used Facebook and Instagram, this document presents a theoretical analysis of the Alternative Means of Conflict Resolution (MASC) applied in conventional contexts and their restructuring as Alternative strategy to mitigate emerging conflicts in digital social networks using coercive and sanctioning techniques to minimize frequent problems among users of these platforms.

Estrategia alternativa para la resolución de conflictos en las redes sociales digitales