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South Africa in general, and the Gauteng City-Region in particular, are grappling with rising service delivery protests and increasing levels of dissatisfaction with government performance. Besides internal government performance measures, citizen satisfaction surveys are useful in providing citizen-based measurement of satisfaction with service delivery and the performance of government. With 27 490 respondents across Gauteng, the 2013 Gauteng City-Region Observatory (GCRO) Quality of Life (QoL) survey provides an interesting snap shot of attitudes towards government. A spatial statistical approach is applied to the 2013 QoL survey data to analyse patterns of dissatisfaction with the performance of local government. The analysis reveals spatial clustering in the level of dissatisfaction with the performance of local government. It also reveals percentage of respondents dissatisfied with dwelling, mean sense of safety index, and percentage agree the country is going in the wrong direction, as significant predictors of the level of local dissatisfaction. Other predictors include the percentage of respondents that think lack of maintenance is the biggest problem facing the community, and percentage agree that politics is waste of time. These results imply the need for incorporating spatial analysis and targeting in the formulation of policy aimed at improving government performance.

Spatial statistical analysis of dissatisfaction with the performance of local government in the Gauteng City-Region, South Africa