Predictors of Clients' Satisfaction with Delivery of Animal Health Care Services in Periurban Ghana | Zendy

P.K. Turkson | Zendy

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Predictors of Clients' Satisfaction with Delivery of Animal Health Care Services in Periurban Ghana

Author(s) -

P.K. Turkson

Publication year - 2011

Publication title -

veterinary medicine international

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.62

H-Index - 30

eISSN - 2090-8113

pISSN - 2042-0048

DOI - 10.4061/2011/321369

Subject(s) - health care delivery , medicine , health services , health care , animal health , patient satisfaction , environmental health , nursing , veterinary medicine , family medicine , economic growth , population , economics

The study used logistic regression modelling to determine predictors of satisfaction with delivery of animal health care services for 889 clients (livestock and poultry keepers) in periurban Ghana. Of the 15 indicators tested as predictors of satisfaction in this study, 8 were included in the best fit model. These were accessibility, availability of services, service charge, effectiveness, efficiency, quality of services, meeting client needs, and getting help. Efficiency and effectiveness were perceived by the respondents to be synonymous, as were service quality and effectiveness, as suggested by ORs>10 when cross tabulated. Therefore, one or the other could be used in future studies but not both to avoid collinearity. The identified predictors could be targeted for improvement in quality of service delivery to livestock and poultry keepers in Ghana

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