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Resilient banking sector is crucial for the development of economy. Developing adaptive and agile employees to navigate changes in technology, job roles, and job location so forth are the contemporary challenges faced by banking sector. Increasing employee adaptability is a highly concerned subject due to the personality differences of different generational workforce. The impact of big five personality traits on employee adaptability is slackly addressed phenomenon. Thus, study was done with the intention of investigating how big five personality traits impact on employee adaptability among targeted multiple generations; generation X, Y and Z. A deductive, cross sectional investigation was carried out. Conceptual model was developed through critical review of literature comprised neuroticism, extraversion, openness, agreeableness and conscientiousness as independent variables and employee adaptability as dependent variable. Questionnaire comprising 34 questions were circulated among sample of 240 and responses were assessed using five-point Likert scale. Simple random sampling method was used to select sample which comprised bank executives in both government and private commercial banks in Sri Lanka. Generation wise multiple regression analysis and ANOVA multi group comparisons were used as major data analysis techniques. Results concluded that, the impact of big five personality traits on employee adaptability vary among generations. Study contributed existing body of knowledge by addressing area where gap exist in theory and context. Guidance for practitioners were offered exploring generation wise conceptual models while portraying practical and actionable recommendations crucial for management.

Big Five Personality and Employee Adaptability: A Study on Multigenerational Workforce in Banking Industry