Managing SaaS Risk in Higher Education Organisations | Zendy

Indrit Troshani | Zendy; Giselle Rampersad | Zendy; Nilmini Wickramasinghe | Zendy

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Managing SaaS Risk in Higher Education Organisations

Author(s) -

Indrit Troshani,

Giselle Rampersad,

Nilmini Wickramasinghe

Publication year - 2013

Publication title -

international journal of e-business research

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.197

H-Index - 22

eISSN - 1548-114X

pISSN - 1548-1131

DOI - 10.4018/jebr.2013040102

Subject(s) - software as a service , business , knowledge management , information and communications technology , the internet , value (mathematics) , service (business) , scalability , dynamic capabilities , qualitative research , software , marketing , world wide web , computer science , software development , sociology , database , social science , machine learning , programming language

Software-as-a-Service (SaaS) is a new information and communications technology (ICT) that offers dynamically scalable reconfigurable services to clients on demand via the internet. It is heralded as one of the most significant ICT advances that can facilitate business value creation and innovation. There is paucity of research concerning the perceived risks that can affect SaaS adoption intentions of higher education organisations (HEOs). In attempts to contribute to the existing body of knowledge, this study draws on qualitative evidence to explore perceived SaaS risks at HEOs. It equips HEO managers and policy makers with an integrative risk management framework for SaaS adoption.Indrit Troshani, Giselle Rampersad, Nilmini Wickramasingh

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