Sistemas de apoio à educação a distância: uma experiência na Secretaria de Educação a Distância da UFRN

This article presents two information systems implemented at the Distance Education Secretariat of the Federal University of Rio Grande do Norte (SEDIS/UFRN) to manage information that makes up the planning of the semester and the Information Technology support. The methodology used was an adaptation of the standard information systems development lifecycle. The research strategy was a case study of the use of the system by employees, teachers, tutors and coordinators who work directly or indirectly, in undergraduate distance courses of the Secretariat of Distance Education (SEDIS/UFRN). It is considered that the solution adopted was able to support the management of information, since it directed eff orts to provide higher quality services, aligned to the needs of the participants of distance education. Key words: distance education, quality of information, information systems.