Open AccessService Blueprint; An Effective Tool for Designing and Specifying Intangible Service Processes: An Outlook
Author(s) -
B. Sumathisri
Publication year - 2012
Publication title -
international business management
Language(s) - English
Resource type - Journals
ISSN - 1993-5250
DOI - 10.3923/ibm.2012.294.298
Subject(s) - blueprint , service (business) , process management , service design , business , operations management , engineering management , computer science , engineering , service delivery framework , marketing , mechanical engineering