CONTEMPORARY QUALITY MANAGEMENT MODEL OF PROFESSIONAL SERVICES IN B2C AND B2B SYSTEMS COOPERATION | Zendy

Dorota Klimecka-Tatar | Zendy

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CONTEMPORARY QUALITY MANAGEMENT MODEL OF PROFESSIONAL SERVICES IN B2C AND B2B SYSTEMS COOPERATION

Author(s) -

Dorota Klimecka-Tatar

Publication year - 2018

Publication title -

deleted journal

Language(s) - English

Resource type - Conference proceedings

DOI - 10.3846/bm.2018.41

Subject(s) - context (archaeology) , quality (philosophy) , technician , service (business) , business , knowledge management , medical services , computer science , health care , marketing , engineering , paleontology , philosophy , epistemology , electrical engineering , biology , economic growth , economics

In the paper the method for assessing the quality of professional services in the B2C (business to customer) and B2B (business to business) systems has been presented. The quality evaluation is analyzed according to relationships in the implementation of professional medical services (medical and prosthetic service). A dependence of information flow, knowledge management has been performed as a factor that builds mutual trust between the client (patient), service provider (dentist) and subcontractor (dental technician). The quality management model in the context of B2C and B2B cooperation has been emphasized.

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