Quality Of Care As Perceived By Patients In A Brazilian Hospital: A Non-Randomized Interventional Study

Objective: To assess patients’ perceptions of the quality of care delivered by staff who underwent training about humanized care in a private hospital in Rio de Janeiro, Brazil.\udMethod: This was an exploratory study. The convenience sample consisted of 30 patients, and data were collected via pre-intervention questionnaires, followed by post-intervention questionnaires after a training sessions with 44 employees working in a cardiac intensive unit of a private general hospital in Rio de Janeiro, Brazil. Dependent variables were analyzed using McNemar’s nonparametric test for repeated measures, considered suitable because of the nominal scale. Percentage differences were calculated using the following equation: ∆%=[(post-test – pre-test)*100/test] with significance set at  <0.05.\udResults: Improvements were observed in quality of patient care (Δ% = 38.1%, p = 0.031) and clarification of patients’ clinical condition (Δ% = 25%, p = 0.021), in addition to perceived room temperature (Δ % = 40%, p = 0.008) and ambient noise (Δ% = 52.6%, p = 0.002).\udConclusion: Quality of care improved significantly after staff training, demonstrating the essential nature of ongoing education