A REVIEW ON THE INTERNAL CONSISTENCY OF A SCALE: THE EMPIRICAL EXAMPLE OF THE INFLUENCE OF HUMAN CAPITAL INVESTMENT ON MALCOM BALDRIDGE QUALITY PRINCIPLES IN TVET INSTITUTIONS

Today’s education institutions are constantly striving to develop and enhance the quality of employees to achieve a competitive advantage in the education market. Investing in developing the human capital quality has become a vital part of the institution strategy in managing the resources. In conjunction with the government aims in enhancing the quality of education system the institution nowadays is striving to nurture the lecturer’s capabilities towards the strategy. This paper aims to assess the internal consistency of data therefore; the further analysis procedure can be carried out systematically. For this purpose, the Cronbach’s alpha coefficient is used in validating the adapted questionnaire. It is a necessary procedure for the pilot testing phase to measure the strength of consistency as it is a well-known and consistent method to measure the reliability of items in the instrument. As for the example of practical, the data derived from a study which was conducted to 345 lecturers from 9 polytechnic campuses in East Coast Malaysia (Kelantan, Terengganu and Pahang) was applied. The questionnaire consists of 63 questions with 7 scales that were used to identify the internal consistency. The preliminary analysis of the reliability analysis resulted in strong associations (greater than 0.6) for all variables. The finding obtained has proven that the research’s instrument has high association of consistency to enhance the quality of the study. Keywords: Human Capital Investment, TVET Institutions, Internal Consistency and Cronbach Alpha