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Decision Making in an organization required a precise calculation for impact on the sustainability of an organization. One method to determine the decision of the organization is to determine the efficiency of several branch companies, and improve the company's branch has not efesiens. Efficiency is an important measure of the company's operational conditions and indicators of success of an individual company after comparing with all other similar companies. One method for determining the efficiency criterion is the Data Envelopment Analysis (DEA). DEA is a nonparametric technique for estimating the technical efficiency of a series of Decision Making Unit (DMU) of a database that consists of input and output. results of the discussion of the efficiency criteria bus terminal services are no parts that need to be improved to increase operational performance affects satisfaction services to the community. The results of case studies on several main terminal and ponds oso wilangun is Purabaya terminal based on efficiency criteria bus terminal service has been efficient (θPR = 1, s − = s = 0), based on Data Envelopment Analysis. Terminal Tambak Oso Wilangun (θTOW = 0. 5928934) needs improvement with the effective use of land amounting to 12778. 84 and the addition of bus departure 55. 97132.

Kriteria Efisiensi Pelayanan Terminal Bus Berbasis Data Envelopment Analysis