The role of trust in influencing customer willingness to help fellow customers with online-only retailers’ self-services : a mediated model
Author(s) -
Estelle van Tonder,
A. Heymans
Publication year - 2020
Publication title -
journal of contemporary management
Language(s) - English
Resource type - Journals
ISSN - 1815-7440
DOI - 10.35683/jcm20037.63
Subject(s) - business , marketing
Accelerating Research
Robert Robinson Avenue,
Oxford Science Park, Oxford
OX4 4GP, United Kingdom
Address
John Eccles HouseRobert Robinson Avenue,
Oxford Science Park, Oxford
OX4 4GP, United Kingdom