MEASURING SATISFACTION USER WEBSITE WWW.QOO10.CO.ID USING DELONE AND MCLEAN MODELS | Zendy

Yuyun Yuningsih | Zendy; Ari Metalin Ika Puspita | Zendy; Dahlia Dahlia | Zendy

AI Assistant Blog Pricing

Home ZAIA Blog

Open Access

MEASURING SATISFACTION USER WEBSITE WWW.QOO10.CO.ID USING DELONE AND MCLEAN MODELS

Author(s) -

Yuyun Yuningsih,

Ari Metalin Ika Puspita,

Dahlia Dahlia

Publication year - 2020

Publication title -

jurnal riset informatika

Language(s) - English

Resource type - Journals

eISSN - 2656-1743

pISSN - 2656-1735

DOI - 10.34288/jri.v2i3.143

Subject(s) - user satisfaction , chart , customer satisfaction , computer science , quality (philosophy) , service quality , world wide web , information quality , affect (linguistics) , information system , service (business) , psychology , human–computer interaction , mathematics , marketing , statistics , business , engineering , philosophy , epistemology , communication , electrical engineering

The research to measure customer satisfaction with the use of a product or service sold on online shopping sites that can meet their needs as expected. The research method used in this study is a survey method, the authors distribute questionnaires to men or women aged 17-40 years who have already or frequently shop online through the website www.qoo10.co.id. This research uses Delone and McLean models and is assisted with AMOS (Analysis of Moment Structure) software. Delone and McLean models can facilitate researchers in determining the variables that affect measuring website user satisfaction. the results of this study are in the form of a chart that concludes that the quality of the information system influences user satisfaction. The quality of the system affects the user, user satisfaction affects the user, and usage influences the benefits of the web www.Qoo10.co.id with the value of Chi-Square 7.015 and a Probability value of 0.83.

The content you want is available to Zendy users.

Already have an account? Click here to sign in.

Having issues? You can contact us here

Accelerating Research