Open AccessA Multi-Dimensional Perspective on Service Innovation in the IT Services Industry
Author(s) -
Sankar Ghoshal,
Rahul Roy,
A.K. Dutta
Publication year - 2018
Publication title -
journal of strategic innovation and sustainability
Language(s) - English
Resource type - Journals
ISSN - 1718-2077
DOI - 10.33423/jsis.v13i2.612
Subject(s) - service innovation , service delivery framework , service (business) , service design , business , flexibility (engineering) , variety (cybernetics) , knowledge management , perspective (graphical) , service guarantee , process management , service product management , service catalog , service system , marketing , computer science , management , economics , artificial intelligence
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