KNOWLEDGE INTEGRATION AMONG FLOOD DISASTER MANAGEMENT TEAM: LESSONS FROM THE KEMAMAN DISTRICT

Although flooding is a common disaster event in Malaysia, issues such as information and knowledge integration still have yet to be resolved. Flood management operations seem to be handled in an ad-hoc manner comprising issues such as miscommunication, lack of common understanding during coordination practices, and lack of smooth mutual agreement among flood management agencies. Thus, this paper discusses the flood knowledge integration measures that have been applied by the flood management team for Kemaman District, Terengganu, the first district achieved a Gold Standard award for flood disaster management in Malaysia. This study comprises a qualitative research method using a variety of techniques. These include a case study approach performed by interviewing key informants as well as studying archival documents. In addition, site visits were made to flood location areas in order to better understand the district’s flood management team’s achievement. The result Received: 12 August 2017 Accepted: 29 March 2018 Journal of ICT, 17, No. 3 (July) 2018, pp: 393–408 394 of knowledge integration practice in preliminary, actual and post-flood phases is discussed in this research. This study shows the importance of knowledge integration as a successful factor for the district’s flood management plan.