The Impact of Customer Focus, Obsession On Quality, Education and Training, Teamwork And Continuous Improvement On Product Quality

The purpose of this study is to study the direct and indirect interactions between Customer Focus, Education and Training, Team Cooperation, and Continuous Improvement of Product Quality. The study was carried out in the Small and Medium Industry soun noodles in Klaten Regency. The subjects of this study were the owners of Small and Medium Industries soun noodles.This study has a contribution, especially in explaining the mechanism to provide educational programs and job training for employees to continue to improve their skills and work skills, build strong teamwork supported by high morale and continuously develop and diversify products based on customer demand, feedback between customers, quality of competitors, and ways employee work.