e3service: An ontology for needs-driven real-world service bundling in a multi-supplier setting | Zendy

Sybren de Kinderen | Zendy; Pieter De Leenheer | Zendy; Jaap Gordijn | Zendy; Hans Akkermans | Zendy; RoseMarie Dröes | Zendy; Franka Meiland | Zendy

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e3service: An ontology for needs-driven real-world service bundling in a multi-supplier setting

Author(s) -

Sybren de Kinderen,

Pieter De Leenheer,

Jaap Gordijn,

Hans Akkermans,

RoseMarie Dröes,

Franka Meiland

Publication year - 2013

Publication title -

applied ontology

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.365

H-Index - 29

eISSN - 1875-8533

pISSN - 1570-5838

DOI - 10.3233/ao-130127

Subject(s) - computer science , ontology , service (business) , process management , business , marketing , epistemology , philosophy

Businesses increasingly offer their services electronically via the Web. Take for example an Internet Service Provider. An ISP offers a variety of services, including raw bandwidth, IP connectivity, and Domain Name resolution. Although in some cases a single service already satisfies a customer need, in many situations a customer need is so complex that a bundle of services is needed to satisfy the need, as with the ISP example. In principle, each service in a bundle can be provisioned by a different supplier. This paper proposes an ontology,

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