Employees Technology Usage Adaptation Impact on Companies Logistics Service Performance | Zendy

A. Zafer ACAR | Zendy; Pınar GÜROL | Zendy

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Employees Technology Usage Adaptation Impact on Companies Logistics Service Performance

Author(s) -

A. Zafer ACAR,

Pınar GÜROL

Publication year - 2018

Publication title -

doğuş üniversitesi dergisi

Language(s) - English

Resource type - Journals

eISSN - 1308-6979

pISSN - 1302-6739

DOI - 10.31671/dogus.2018.14

Subject(s) - business , adaptation (eye) , service (business) , marketing , process management , operations management , engineering , psychology , neuroscience

The information technology (IT) capability of companies is one of the determinants of their competitive power. However, IT outputs depend on employees intentions to use them. As a technological investment Port automation systems are widely used in container terminals. Therefore behavioral intention in the usage of various IT applications is one of the important factors that may affect logistics service performance. This study aims to explore the employees' technology usage adaptation impact on the logistics service performance of ports. In this context, the behavioral intentions of employees who use port automation systems are investigated using the Technological Acceptance Model.

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