The voice of the users: complaints against higher education institutions

This article discusses an exploratory study that characterizes users’ complaints against universities, professional institutes (IP), and technical training centers (CFT), channeled through the consulting systems of organizations related to the higher education system or to the supervision of the delivery of such services. The aim is to identify the type of institutions against which complaints are made, the public agency chosen to express the complaint, the issue that causes the trouble, and the academic period during which the problem originated. Conclusions on which conflicts are cross conflicts, and which tend to become more visible regarding certain type of institutions, or through a certain type of public consulting body, are reached.