EFTPOS Impacts on Branch Banking: an extra organisational analysis | Zendy

Greg Shailer | Zendy; Kenneth J. Stevens | Zendy; Hargo Utomo | Zendy

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EFTPOS Impacts on Branch Banking: an extra organisational analysis

Author(s) -

Greg Shailer,

Kenneth J. Stevens,

Hargo Utomo

Publication year - 2000

Publication title -

ajis. australasian journal of information systems/ajis. australian journal of information systems/australian journal of information systems

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.351

H-Index - 18

eISSN - 1326-2238

pISSN - 1039-7841

DOI - 10.3127/ajis.v7i2.278

Subject(s) - perspective (graphical) , business , banking industry , perception , retail banking , industrial organization , marketing , accounting , computer science , psychology , neuroscience , artificial intelligence

Perceptions and experiences of bank branch managers and merchant who have installed EFTPOS are surveyed to investigate the impact of EFTPOS on branch banking activities using internal and extra-organisational perspectives.\udImpacts are identified by reference to banking activities and interpreted as efficiency, effectiveness and competitiveness impacts. It appears that bank managers may have difficulty in isolating the impacts of EFTPOS on banking activities from concurrent changes in banking practices and might overestimate some beneficial impacts. Results indicate a much richer view can be obtained using an organisational perspective of a system's impacts

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