Open AccessA Process Model for Establishing Business Process Crowdsourcing
Author(s) -
Nguyen Hoang Thuan,
Pedro Antunes,
David Johnstone
Publication year - 2017
Publication title -
ajis. australasian journal of information systems/ajis. australian journal of information systems/australian journal of information systems
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.351
H-Index - 18
eISSN - 1326-2238
pISSN - 1039-7841
DOI - 10.3127/ajis.v21i0.1392
Subject(s) - crowdsourcing , process (computing) , knowledge management , business process , business model , computer science , variety (cybernetics) , business process modeling , process modeling , domain (mathematical analysis) , artifact centric business process model , business process discovery , data science , work (physics) , process management , business , work in process , world wide web , engineering , marketing , artificial intelligence , mathematics , mechanical engineering , mathematical analysis , operating system
Crowdsourcing can be an organisational strategy to distribute work to Internet users and harness innovation, information, capacities, and variety of business endeavours. As crowdsourcing is different from other business strategies, organisations are often unsure as to how to best structure different crowdsourcing activities and integrate them with other organisational business processes. To manage this problem, we design a process model guiding how to establish business process crowdsourcing. The model consists of seven components covering the main activities of crowdsourcing processes, which are drawn from a knowledge base incorporating diverse knowledge sources in the domain. The built model is evaluated using case studies, suggesting the adequateness and utility of the model
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