The Effect of Abusive Supervision on Service Sabotage: A Mediation and Moderation Analysis | Zendy

Mert Gürlek | Zendy; Murat Yeşiltaş | Zendy

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The Effect of Abusive Supervision on Service Sabotage: A Mediation and Moderation Analysis

Author(s) -

Mert Gürlek,

Murat Yeşiltaş

Publication year - 2020

Publication title -

advances in hospitality and tourism research (ahtr)

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.237

H-Index - 3

eISSN - 2148-7316

pISSN - 2147-9100

DOI - 10.30519/ahtr.695159

Subject(s) - alienation , abusive supervision , moderation , mediation , psychology , context (archaeology) , social psychology , service (business) , service organization , business , political science , marketing , paleontology , law , biology

The main purpose of this study is to understand how abusive supervision affects service sabotage. In this context, the mediating role of job alienation was examined. In addition, other purpose of this research is to investigate whether organization-based self-esteem moderates the relationship between abusive supervision and job alienation. The study was carried out with the participation of 336 employees working in hotel companies in different regions of Turkey. It was revealed that abusive supervision impacts on job alienation and service sabotage. Moreover, the study results showed that job alienation affects service sabotage. Job alienation has a mediating role whereas organization-based self-esteem does not have a moderating role. Finally, this study contributes to the management literature by providing a cross-section on the consequences of abusive supervision.

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