Different Tests on 4 Types of Hospitals Related to QWL, Self Efficacy, Job Satisfaction, Organizational Commitment, and Organizational Citizenship Behavior (OCB)

This research is motivated by problems that arise in hospitals, especially those felt by nurses. The problem that often arises in hospitals is related to job satisfaction. With this research whether the nurse's job satisfaction is influenced by organizational factors (QWL) or is influenced by personal factors (self-efficacy) that will affect job satisfaction. Job satisfaction will affect organizational commitment and will affect OCB. These variables are examined and tested in four types of public hospitals in Malang. The location of this study was conducted in 4 Types of General Hospitals, Type A Hospital is Saiful Anwar General Hospital Malang. Type B General Hospital is Persada Hospital in Malang City, Type C General Hospital is Karsa Husada General Hospital in Batu City and Type D General Hospital is Islamic Hospital Madinah Kasembon, Malang Regency. The analysis used is descriptive analysis and inferential analysis with a different test. Based on the results of the analysis showed that QWL nurses at Persada Hospital were significantly different from QWL nurses in RSSA, Karsa Husada General Hospital Batu and Islamic Hospital Madinah Kasembon. Nurses 'self-efficacy in RSSA is significantly different from nurses' selfefficacy in RSI Madinah Kasembon. Keywords—Quality of Work Life (QWL), self efficacy, job satisfaction, organizational commitment, Organizational Citizenship Behavior (OCB)