Open AccessAnalysis of Service Quality Gap between Perceptions and Expectations of Service Recipients using SERVQUAL Approach in Selected Hospitals in Golestan Province
Author(s) -
Fatemeh Rostami,
Mohammad Ali Jahani,
Ghahraman Mahmoudi
Publication year - 2018
Publication title -
iranian journal of health sciences
Language(s) - English
Resource type - Journals
ISSN - 2322-553X
DOI - 10.29252/jhs.6.1.58
Subject(s) - servqual , service quality , service (business) , perception , quality (philosophy) , business , gap analysis (conservation) , psychology , marketing , biodiversity , ecology , philosophy , epistemology , neuroscience , biology
Accelerating Research
Robert Robinson Avenue,
Oxford Science Park, Oxford
OX4 4GP, United Kingdom
Address
John Eccles HouseRobert Robinson Avenue,
Oxford Science Park, Oxford
OX4 4GP, United Kingdom