The Relationship Between Emotional Intelligence of Librarians and Satisfaction of Library Users in the Libraries of the University of Guilan, Iran | Zendy

S E Jafari | Zendy; sodabe shapoori | Zendy

Open Access

The Relationship Between Emotional Intelligence of Librarians and Satisfaction of Library Users in the Libraries of the University of Guilan, Iran

Author(s) -

S E Jafari,

sodabe shapoori

Publication year - 2018

Publication title -

caspian journal of health research

Language(s) - English

Resource type - Journals

ISSN - 2423-8171

DOI - 10.29252/cjhr.3.2.64

Subject(s) - emotional intelligence , user satisfaction , psychology , computer science , world wide web , social psychology , human–computer interaction

Background: Despite large body of evidence regarding the association of emotional intelligence (EI) of employees and their communication skills, no previous study examined the relationship between employees’ EI and client satisfaction. The present study aimed to examine the relationship between librarians’ EI and satisfaction of library users in the libraries of the University of Guilan,

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