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Background: Despite large body of evidence regarding the association of emotional intelligence (EI) of employees and their communication skills, no previous study examined the relationship between employees’ EI and client satisfaction. The present study aimed to examine the relationship between librarians’ EI and satisfaction of library users in the libraries of the University of Guilan,

The Relationship Between Emotional Intelligence of Librarians and Satisfaction of Library Users in the Libraries of the University of Guilan, Iran