Institutional Problems in Regional Public Services | Zendy

Asna Aneta | Zendy; Yanti Aneta | Zendy; Hais Dama | Zendy

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Institutional Problems in Regional Public Services

Author(s) -

Asna Aneta,

Yanti Aneta,

Hais Dama

Publication year - 2019

Publication title -

jurnal ilmiah ilmu administrasi publik

Language(s) - English

Resource type - Journals

eISSN - 2549-7499

pISSN - 2086-6364

DOI - 10.26858/jiap.v8i2.7877

Subject(s) - business , work (physics) , public service , service (business) , institution , public institution , descriptive research , administration (probate law) , qualitative research , public relations , human resources , public administration , process management , marketing , political science , management , engineering , sociology , economics , mechanical engineering , social science , law

The objective of this descriptive qualitative research is to explore and to analyze the institutional problems in regional public services. It employed direct observation and interview focusing on the issues of the regional public service institutions. This study was conducted at One-stop Administration system (henceforth called Samsat) in Gorontalo City. The results show that the implementation of the services is carried out according to the standard operation of the services, ranging from the procedures, work duration, service products, and innovation. Nevertheless, the problems surrounding the institution are inevitable. The issues revolve around a) the system and organization of the implementation, b) limited qualified human resources, c) lack of facilities and infrastructures, as well as d) the service strategy.

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