Acessibilidade e usabilidade em curso online : um desafio para as escolas de governo

Facing the fact that there are approximately 45.6 million Brazilians with some kind of disability, many of them public agents, and also the recognition that education must be offered for all, this research was carried out, with a qualitative character through a study case and participatory research concerning an online course offered by a school of government. Inspired by a vindicatory/ participatory philosophical conception, the study aimed to analyze the conditions of accessibility of an online course offered by a school of government in Brasília, Distrito Federal, through the perception of blind and deaf subjects. With this objective, strategies have been used to permit triangulation of data such as documents analysis, semi-structured interview and observation. The data were analyzed and interpreted according to the areas and guidelines established by the Brazilian Electronic Government Department for adaptation of digital content in the federal government in order to promote access to all. As main results of this study, it was found that even after the analysis of the virtual environment and the implementation of improvements, the blind subjects still faced some difficulties of accessibility and usability; only through the direct participation of people with special needs in evaluation of the course it is possible to identify any faults to be remedied; care accessibility and usability do benefit all people and not only those that require specific care.