Proposta de melhoria de processo de implementação de software: estudo de caso de um sistema de dados de operações do mercado monetário

Risk management constitutes an important area of knowledge for efficient software development process, as it allows found vulnerabilities is properly treated, enabling greater security and accuracy in decision making. An important factor in the success of risk management is the context of the establishment of what is to evaluate and improve within the organization. Therefore, to conduct this study, we used the standard ISO 31000: 2009 risk management, to propose improvements in the software implementation process of a financial institution, from the vision and analysis of the developers of a data system money market operations. For monitoring and treatment of identified risks, it proposed a automatic classification model of COBOL source code, and also a process of components and software features specification in order to provide greater flexibility and security to the implementation process. The methodology used to conduct this study was exploratory and descriptive, using the case study as a research strategy and qualitative research approaches (with the use of questionnaires and interviews for data collection) and quantitative (with the application of multi-criteria method Analytic Hierarchy Process AHP). At the end it proposes a redesign of the development process, through process mapping TO BE and BPM, which are set 11 new activities to improve the implementation process from the preparation of reliable source, updated and accessible information for the technical areas and the institution’s business.