Factors that affect the use of Malaysian e-learning websites by visually impaired users in the transfer of Islamic knowledge

One of the difficulties that the Visually Impaired Users (VIUs) experience in using e-Learning websites is the lack of effective Knowledge Transfer (KT) due to limitations in these websites such as usability and accessibility problems among others. Due to this problem, there is needed to identify the factors that affect the use of e-Learning websites for VIUs in the transfer of knowledge. However, this paper focuses on the transfer of Islamic knowledge for VIUs through e-Learning websites in Malaysia. Qualitative method through the use of interviews was used for this study. Respondents consist of three groups which consist of 14 VIUs, 14 Knowledge Providers (KPs) and 13 Service Providers (SPs) in 15 Malaysian institutions and organizations. Thematic analysis following inductive approach was used to analyze the data obtained from the respondents. Eight factors were identified which affect the use of e-Learning websites by VIUs. The findings from this paper can be considered in the development of e-Learning websites in Malaysia that can be used by VIUs to learn Islamic knowledge effectively.