Open AccessOpen Voice or Private Message? The Hidden Tug-of-War on Social Media Customer Service
Author(s) -
Shu He,
ShunYang Lee,
Huaxia Rui
Publication year - 2019
Publication title -
proceedings of the ... annual hawaii international conference on system sciences/proceedings of the annual hawaii international conference on system sciences
Language(s) - English
Resource type - Conference proceedings
eISSN - 2572-6862
pISSN - 1530-1605
DOI - 10.24251/hicss.2019.795
Subject(s) - business , openness to experience , advertising , scrutiny , service (business) , transparency (behavior) , marketing , social media , internet privacy , computer science , computer security , psychology , world wide web , social psychology , political science , law
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