Description of Nursing Shift Handover Implementation in One of Provincial Public Hospitals in DKI Jakarta Province

The nursing handover has important consequences in the quality of nursing care to ensure continuity of care and patient safety. The purpose of this study was to describe the phenomenon related to nursing shift h andover process in one of the provincial public hospitals in DKI Jakart a province. The method was descriptive study. Data collection was done by interview, documentation study, questionnair es and observation of the handover. This study bega n with initial assessment in 8 inpatient wards using planning, orga nizing, staffing, actuating, and controlling (POSAC) approach, problem identification by using fishbone analysis, problem priority and gab analysis by using literatu re review. The result obtained from the planning function was no availabl e guide and standard operating procedure (SOP) on n ursing shift handover yet, from the organizing function was wide s pan of control of the head nurse, from the staffing function was lack of understanding and commitment of nurses in d elivering effective communication during the handov er, from the actuating function was no periodic supervision of nu rsing shift handover process, and from the controll ing function was constraint related to shift handover procedure in wh ic it was different per shift. The main problem was from the planning function in which there was no available gui de, and SOP on nursing shift handover yet. Nurses r equire an effective communication technique in the standardiz ed handover to communicate the patient’s informatio n adequately. The recommendation of the hospital is to be able t o develop a guide and SOP for nursing shift handove r to make the process of nursing shift handover more effective, e fficient and structured.