Building QFD Model For Technical Education, Students as Stakeholders | Zendy

Somadatta karanjekar et al. Somadatta karanjekar et al. | Zendy

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Building QFD Model For Technical Education, Students as Stakeholders

Author(s) -

Somadatta karanjekar et al. Somadatta karanjekar et al.

Publication year - 2018

Publication title -

international journal of mechanical and production engineering research and development

Language(s) - English

Resource type - Journals

eISSN - 2249-6890

pISSN - 2249-8001

DOI - 10.24247/ijmperdfeb201869

Subject(s) - quality function deployment , engineering management , computer science , process management , knowledge management , mathematics education , engineering , operations management , psychology , value engineering

The purpose of a Quality Function Deployment model is the identification of the needs of the stakeholder. The stakeholders of a Technical Institution include students, faculty, parents, recruiters, administrative staff, etc. This paper focuses on Technical Institution as a service provider and students as the prime stakeholder. The requirements of the students with respect to the academic application of technical education are used as input for the QFD model and the key activities that the management of the technical institution should focus upon to satisfy the students are reached through the QFD model development. The model development process has been divided into three stages: Service Planning, Process Planning and Activity planning. In this paper the author has focused upon the model development with respect to the students of technical education system as the primary stakeholder. The key activities are further categorized as A, B and C with the A activities as the most important.

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