Employee Engagement and its Drivers in ITES Organization

The collective loss to Indian IT organization due to regularly losing its employees is mind boggling. In the last couple of years, companies have realized that wages are important to employees, but compensation alone cannot motivate the highly skilled and experienced workforce. The HR managers are laying the road map for the right working conditions which would inspire the employees to be engaged, give their best, go their extra mile and persist in the face of difficulties. The challenge faced by the management is therefore not just in retaining the talented employees, but in engaging them. As organizations go worldwide and become more dependent on technology in a virtual company, there is a greater need to connect and engage with employees to provide them with an organizational identity. The Indian Information Technology Enabled Services (ITES)-Business Process Outsourcing (BPO) industry has rapidly opened up, expanded, matured and with a wave of consolidation has scripted new initiatives. In this era of globalization, every organization comprises of work place spreading over different culture, different personality, diverse age and experience, multiple aspirations and needs.