Role of Knowledge Management in Indian Banking Industry (With Reference To SBI , ICICI)

As the global economy fast transitions into a knowledge-based economy, there is need to develop a knowledge policy at the national as well as industry level to guide the various economic agents on knowledge management. Effective knowledge management may be an important source of achieving long term sustainable competitive advantage. The concept of knowledge management is now an integral part of the strategic management processes of a growing number of organizations, as knowledge is increasingly considered as an important business asset and knowledge management as a key differentiator between firms. The objective of this study was to determine the extent to which banks have adopted knowledge management practices as well as to determine the various knowledge management practices by these banks. The main purpose of this study is to examine the basic components of knowledge management in banking sector and also to determine whether there is a difference between the private and public banks in the context of management practices.