Field Experience : Manajemen Strategis pada Proses Manajemen Keperawatan

Nursing services are professional services as an integral part of health services based on nursing knowledge and tips aimed at individuals, families, groups or communities both healthy and sick. Service quality refers to the extent to which health services can increase and be consistent with the development of professional knowledge. Health services in accordance with the service flow include pre-admission, check-in process, stay, discharge and post-stay experience. This study aims to improve patient satisfaction (patient satisfaction) the quality of life of patients will increase (quality of life). Methods of collecting observational data with service quality instruments, independent interviews with resource persons, direct observation in the field related to the nursing process, and review of documents and documentation in the inpatient room, polyclinic and emergency department. SP2KP In House Training (IHT) and Role Play Communication Techniques for SBAR and TBAK activities with the results of the Knowledge level of 57% rose to 69%. There are 2 SP2KP model rooms are the Marjan Bawah and Upper Agate rooms. Situational studies obtained data that supports the health service process through the flow of patients from the patient's entry to the exit including the quality of patient services based on nursing roles and functions. Focusing on clinical governance pillars of quality assurance and clinical audit systems and staffing and professional development (CPD). Strategic improvement planning based on the inpatient priority of Dr. Slamet Garut which focuses on quality improvement includes 5M man, material, money, method and machine. Some of the activities that we have planned to support intervention and implementation are based on a study of the situation that has been carried out. Based on the plan of action the intervention is carried out on improving man through knowledge, skill and attitude.