Challenges of Implementing Container Terminal Operating System: The Case of the Port of Mombasa from the Belt and Road Initiative (BRI) Perspective

*Corresponding author: Victor Oyaro Gekara College of Business, RMIT University, Melbourne, Australia Tel: +61-9925550 E-mail: victor.gekara@rmit.edu.au Abstract This paper examines the port of Mombasa’s attempted implementation of computer-based terminal operating systems (TOS); the challenges faced and the outcomes. In addition to enhancing its operations efficiency, a key motivation for the technology was to facilitate better integration and connectivity to the Belt and Road as a key gateway along the key route. It utilised a qualitative single-case methodology, involving a combination of semi-structured interviews, non-participant observations and content analysis of relevant policy documents and reports provided by the port. The paper finds that the attempt to adopt and implement TOS at the port mostly failed as a result of a complex combination of technological, organisational and environmental factors. Most importantly, the wider business environment was ill equipped with the necessary information communication technology (ICT) infrastructure to support effective implementation. There was also a general lack of appropriately skilled workers to support and drive the same.