Open AccessThe Effect of Customer Service on Firm Performance: Developing Scales for Performance Measurement of Customs Clearance Firms
Author(s) -
HeeSung Bae,
Woo-young Lee,
Yang-kee LEE
Publication year - 2013
Publication title -
journal of international logistics and trade
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.161
H-Index - 3
eISSN - 2508-7592
pISSN - 1738-2122
DOI - 10.24006/jilt.2013.11.2.47
Subject(s) - confirmatory factor analysis , business , reliability (semiconductor) , structural equation modeling , flexibility (engineering) , service (business) , customer retention , exploratory factor analysis , marketing , empirical research , service quality , computer science , statistics , mathematics , power (physics) , physics , quantum mechanics , machine learning
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