Open AccessComparative Analysis of Methodologies to Evaluate Air Cargo Carriers’ Service Quality: Focusing on SERVQUAL and SERVPERF
Author(s) -
A Rim Park,
Hun-Koo Ha
Publication year - 2013
Publication title -
journal of international logistics and trade
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.161
H-Index - 3
eISSN - 2508-7592
pISSN - 1738-2122
DOI - 10.24006/jilt.2013.11.2.29
Subject(s) - servqual , air cargo , service quality , service (business) , business , marketing , transport engineering , engineering
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