Open AccessService Quality Evaluation of International Logistics Company: An Empirical Case Using QFD Approach
Author(s) -
Sheng Teng Huang,
Emrah Bulut,
Okan Duru,
S. Yoshida
Publication year - 2012
Publication title -
journal of international logistics and trade
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.161
H-Index - 3
eISSN - 2508-7592
pISSN - 1738-2122
DOI - 10.24006/jilt.2012.10.3.31
Subject(s) - quality function deployment , business , service quality , customer satisfaction , quality (philosophy) , software deployment , service (business) , tourism , empirical research , process management , marketing , industrial organization , computer science , new product development , philosophy , epistemology , political science , law , operating system
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