The Effects of Innovation and Market Orientation on Customer Service for Customs Clearance Firms in the International Logistics Processes: the Analyses of Direct, Indirect, Causal Effects and Moderating Effects between Variables | Zendy

배희성 | Zendy; Wooyoung Lee | Zendy; 이양기 | Zendy

Open Access

The Effects of Innovation and Market Orientation on Customer Service for Customs Clearance Firms in the International Logistics Processes: the Analyses of Direct, Indirect, Causal Effects and Moderating Effects between Variables

Author(s) -

배희성,

Wooyoung Lee,

이양기

Publication year - 2012

Publication title -

journal of international logistics and trade

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.161

H-Index - 3

eISSN - 2508-7592

pISSN - 1738-2122

DOI - 10.24006/jilt.2012.10.1.005

Subject(s) - confirmatory factor analysis , market orientation , structural equation modeling , market intelligence , business , exploratory factor analysis , service (business) , marketing , causal model , cronbach's alpha , flexibility (engineering) , order (exchange) , regression analysis , service innovation , industrial organization , economics , computer science , statistics , mathematics , management , finance , machine learning

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