Open AccessAchieving Customer Satisfaction Through Complaint or Feedback
Author(s) -
Christine Driscoll,
John A. Howard
Publication year - 2010
Publication title -
biomedical instrumentation and technology
Language(s) - English
Resource type - Journals
eISSN - 1943-5967
pISSN - 0899-8205
DOI - 10.2345/0899-8205-44.2.154
Subject(s) - complaint , active listening , product (mathematics) , reagent , test (biology) , sample (material) , service (business) , business , marketing , computer science , customer satisfaction , operations management , process management , engineering , psychology , chemistry , chromatography , paleontology , geometry , mathematics , communication , biology , political science , law
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