Open AccessWork Organization, Technology, and Performance in Customer Service and Sales
Author(s) -
Rosemary Batt
Publication year - 1999
Publication title -
ilr review
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.927
H-Index - 78
eISSN - 2162-271X
pISSN - 0019-7939
DOI - 10.2307/2525063
Subject(s) - business , work (physics) , service (business) , customer service , marketing , telecommunications , industrial organization , computer science , engineering , mechanical engineering
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