Vicious and Virtuous Circles in the Management of Knowledge: The Case of Infosys Technologies | Zendy

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Vicious and Virtuous Circles in the Management of Knowledge: The Case of Infosys Technologies

Author(s) -

Garud,

Kumaraswamy

Publication year - 2005

Publication title -

mis quarterly

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 5.283

H-Index - 230

eISSN - 2162-9730

pISSN - 0276-7783

DOI - 10.2307/25148666

Subject(s) - knowledge management , virtuous circle and vicious circle , business , information technology , operations management , process management , computer science , engineering , economics , macroeconomics , operating system

We adopt a systems perspective to explore the challenges that organizations face in harnessing knowledge. Such a perspective draws attention to mutually causal processes that have the potential to generate both vicious and virtuous circles. Based on a longitudinal study at Infosys Technologies, we conclude that knowledge management involves more than just the sponsorship of initiatives at and across different organizational levels. It also involves an active process of steering around and out of vicious circles that will inevitably emerge.

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