Application of Electre III and DEA methods in the BPR of a bank branch network | Zendy

Xenofon Damaskos | Zendy; Glykeria Kalfakakou | Zendy

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Application of Electre III and DEA methods in the BPR of a bank branch network

Author(s) -

Xenofon Damaskos,

Glykeria Kalfakakou

Publication year - 2005

Publication title -

yugoslav journal of operations research

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.221

H-Index - 21

eISSN - 1820-743X

pISSN - 0354-0243

DOI - 10.2298/yjor0502259d

Subject(s) - electre , business process reengineering , data envelopment analysis , computer science , focus (optics) , categorization , operations research , process management , multiple criteria decision analysis , business , marketing , artificial intelligence , engineering , mathematics , mathematical optimization , physics , optics , lean manufacturing

Operational research methodologies are a powerful tool assisting managers in their effort to critically review business data and decide on future business actions. This paper presents the application of Electre multi-criteria methodology and Data Envelopment Analysis, as a part of a small commercial bank's ongoing effort to reengineer its branch network. We focus on two particular problems: first, categorization of the branches so as to apply adequate equivalent organizational schemas and second the assessment of relative efficiency of human resources

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