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Public interest (citizens, investors, interest groups, NGOs, media and   similar) in the urban planning process and proposed planning solutions,   certainly is not negligible, however, according to the opinion of the   professional public, it has often been wrongly directed and conducted. The   legal basis, which in rudimentary outlines prescribes the procedure of the   public insight/hearing, i.e. the presentation of the planning document, does   not provide sufficient input, however, also does not prevent organization of   more qualitative and productive communication with the interested   individuals, not only at the very finalization of plan development, but also   at the initial phases of the initiative for decision making or forming the   conceptual solution. In order to better comprehend the real needs of the   citizens, urban planners should much earlier than the public insight i.e.   presentation of already formed solutions, get in touch with citizens,   interview them, organize workshops, insights and meetings on specific topics,   trying to explain the planning procedures, standards and norms, as well as to   present all that which is required in order to raise the quality of life in   the neighborhood and provide some level of public interest and good, and thus   increase the value of real estate. On the other hand, the citizens knowing   their living environment the best should participate more actively in its   creation, by indicating to the problems and needs, reacting to certain topics   and thus assisting the professionals in shaping and committing their planning   solutions. To that respect this paper provides certain recommendations, based   on international experience, by implementation of which the satisfactory   level of democracy (more transparency, inclusivity and effectiveness) of the   procedure should be provided in Serbia as well

The role of public insight in urban planning process: Increasing efficiency and effectiveness