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Business excellence models have a long history of development of sixty years.  Today, the business excellence model can be essentially classified as world’s  most famous models/awards for excellence (Japanese, American and European),  the most popular national models of excellence (the Australian, British,  German, French), as well as models of excellence companies (Siemens, Philips,  Toyota). In the world today there are about 120 models of excellence. The  best way to improve quality of health organizations that have systems of  quality management is by application of the concept of total quality (TQM).  This approach ensures the improvement of overall performance of health  organizations, primarily the internal organization including management,  resources, processes and human resources, health services and performance of  business results. The market requires high quality products and services to  improve the quality of life, or TQM excellence models in all areas of social  subjects operations. It is a process that never ends, and knowing the nature  of man who was never satisfied with achieved, that is main driving force for  social development. We are witnesses today that some countries are  introducing awards to organizations which succeeded in implementation of TQM  and models of excellence for quality achievement. The development of a model  of business excellence (BE) for dental health care is the main subject of the  current study. The aim of this study is to present and analyze the existing  criteria for product excellence and based on that, to define criteria for  models of excellence for dental health care in Serbia

Main criteria for models of excellence in health care